Steve serves as Chief Customer Officer (CCO) with over 25 years of experience in customer success roles. As CCO, Steve leads an integrated customer success organization that includes onboarding, technology adoption, product support, and new product integration for AEGIS customers. Every morning, he wakes up thinking about how we can deliver each with excellence, support our clients’ business objectives, and continually adjust based on client feedback.
Steve joined AEGIS from DXC Technology, where he most recently led the Americas Banking and Capital Markets business unit, including implementing an enhanced customer success program across the book of business. Past executive-level roles at DXC focused on the Energy and Risk Management sectors. Previously, with Information Services Group (ISG), he worked with customers to assess, optimize, and transform their organizations through SaaS-based technology solutions.
Prior to ISG, Steve was with Alight Solutions, where he was accountable for delivering technology and services to more than 450,000 global employees across many Fortune 500 companies. Before Alight, Steve spent seven years with Ernst & Young focused on the design, implementation, and optimization of customer-focused organizations. He earned an MBA in Finance from Southern Methodist University and a BA from Trinity University.
Outside the office, Steve and his wife, Jennifer, enjoy hiking, biking, traveling, and great food and wine (their favorite vacations include all of the above).